General terms and conditions

This page deals with Privacy, Shipping, Importation, Delivery, Returns, Copyrights & Trademarks, Liability, Links, and Suggestions at Parasol Paradise and JEDI International, Ltd.

By using our information, services, and products you agree to these terms and conditions.

Privacy

Please see our privacy and security policy for these details.

Quote

Our quote to you is generally valid for 14 days.

Shipping

Our web site information and our quote to you contain details of expected shipping times. These are details supplied by the shipping agents, augmented with our experience in using the various shipping methods.

These details are generally accurate, yet final shipping duration remains the responsibility of the shipping agents. Shipping duration may also be affected by customs procedures, special spot checks and other issues that may occur on random basis.

We furnish our products "ex-works". We do make arrangements for shipping as a service to, and on behalf of the buyer. Whether or not prepaid by the buyer, shipping related matters remain the final responsibility of the buyer.

Importation

As per standard practice, the cost related to the importation of purchased products is the responsibility of the buyer.

The importation of your consignment is a fairly automatic process. It may (or may not) entail importation duties, value added tax, permits, and clearance fees. When applicable, these costs are charged by the shipping agent, in case of sea freight by commercial clearing agents, or directly the customs office.

If you are unsure about the amount of costs, we can advise you based on our experience. Yet we are not liable for our advice, specifically if the customs office or its representatives decide differently. For details straight from those who deal with these matters at your location, call your local shipping agent who will handle the delivery of your consignment (postal service, courier, freight forwarder) or call your friendly customs /tariff office.

A duty-free or low-duty importation may (or may not) require specific export documentation. Our standard export documentation aims to cover this, or we supply it upon request, free of charge.

Delivery

If upon delivery of the package you suspect or see actual damage to the package or product, report this on site immediately to the forwarder, specifically to the delivery person before they leave your premises. Create photo documentation.Then report it also to us.

Returns

As a manufacturer /exporter /wholesaler we maintain a generous, yet limited return /refund policy.

If there is any problem with your products after delivery, please let us know immediately. Please attach a photo.

Any return must have our prior consent, and must be in original packaging and in unused condition.

As manufacturer /exporter /wholesale provider we do not offer a retail type reflection period, revocation, or unconditional money back guarantee. For a comprehensive money-back guarantee please make a retail purchase at an authorized retailer near you or at one of our authorized on-line outlets.

In all cases, where the fault is on our side, and also when it is not, we make amends to our best ability. It is important to us that you, our customer are satisfied at all times.

Copyrights, trademarks, patents

We treat all material that customers send us to customize parasols and umbrellas or other products, as confidential. We expect that these materials are copyrighted to the customer, and do not infringe on the copyrights or trademarks of others.

All content of this web site is Copyright © Parasol Paradise,  and JEDI International, Ltd. The use of any of our content, such as images, photos, texts and other creative content by parties other than ourselves is not allowed, except with explicit permission from us.

Photos

All photography and images are originally made by and are copyright © Parasol Paradise and JEDI International, Ltd. There are three exceptions involving external photos.

The exceptions are a) images and photos that are in the public domain, b) photos that customers make and send to us with clear permission to place the photos on our website, and c) photos by photographers that we purchase either directly or through third parties for use on our website.

External photos are credited with names of their creator and /or permission provider either below the photo or at the bottom of the pages where they appear. For additional copyright protection, external photos may be marked with joint copyright statements, either together with or in lieu of the original creator and /or permission provider.

Liability

Our legal adviser has advised us to include a legalese limitation of liability and indemnification. The normal language summary is that we are not liable for losses, additional costs or legal fees incurred by buyers or others related to the use or non-use of our products and services. Except, of course, in case of valid laws that say otherwise. Here are the two legalese paragraphs:

Limitation of liability: The entire liability of Parasol Paradise and JEDI International, Ltd. their owners, directors and employees and your exclusive remedy regarding Products and Services provided by us is to discontinue your use of our Products and Services. Any replacement of Products or Services, or refund, is exclusively at our sole discretion. We, or our vendors or our suppliers shall not be liable for any indirect, special, incidental, consequential or exemplary damages arising from procuring, transporting, vending and /or using or inability to use our Products and Services. These exclusions apply to any claims for lost profits, incurred costs, loss of goodwill, work stoppage, related product failure or mistake, or any other commercial damages and losses, even if we knew or should have known of the possibility of such damages. Some countries, states or jurisdictions do not fully allow the exclusion or the limitation of liability for consequential or incidental damages, therefore in such countries, states or jurisdictions, our liability, and the liability of our vendors and suppliers, shall be limited to the extent permitted by law.

Indemnification: You agree to defend, indemnify and hold harmless Parasol Paradise and JEDI International, Ltd., their owners, directors and employees, and its vendors, and their respective directors, officers, employees and agents from and against all claims and expenses, including attorneys' fees, arising out of procuring, transporting, vending and /or using or inability to use our, our vendors' and suppliers' Products and Services. We reserve the right, at our own expense and in our sole discretion, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. In that event, and only in such event, shall you have no further obligation to provide indemnification for us in that matter.

Website Links

Links to external web sites do not represent endorsements of these web sites, their products, services or contents. We have no influence over, and are not responsible for products, services, information, other content or web practices of external web sites.

Suggestions

Your suggestions are valuable to us and the people involved in the production of our parasols and umbrellas. Please feel very welcome to suggest ways to improve our products, our service and web site information. To do so, please use our contact page.

By using our information, services, and products you agree to these terms and conditions.

Subject to change.

Corona business losses?
Discounts of 5-10% on ex works wholesale prices of our bamboo patio and garden parasols, for small businesses in the Hotel, Restaurant and Cafe sector. Contact with code "HORECA 21". Valid as long as this announcement stands.